August 24, 2018

$10.16 Million Frontier Late Fee Settlement

The Problem

Frontier (formerly known as Verizon California) charged late fees to its landline telephone customers that the plaintiffs alleged were unlawful under California law.

What We Did

We filed a class action lawsuit in the San Francisco Superior Court on behalf of every Frontier customer in California who paid or was charged a late fee.  We litigated the case for more than six years.

What Our Clients Got

The Court approved incentive awards of $4,000 each to the named plaintiffs.  Class members who paid late fees received a share of the $10.6 million settlement fund depending on the number and amount of late fees they paid.  Frontier also agreed to significantly reduce the amount of the late fees it charged its customers.